eGain named to Software Magazine`s Annual `Software 500` List for fifth year in a row
Released on: October 10, 2007, 10:42 am
Press Release Author: eGain Communications
Industry: Software
Press Release Summary: Software
Magazine ranks eGain as one of the world\'s 500
largest software companies
Press Release Body: Mountain View, CA (October 10, 2007) - eGain Communications
Corporation (OTCBB: EGAN.OB), provider of the industry\'s top-rated* customer service
and contact center software for in-house or on-demand SaaS deployment, announced its
inclusion today in the 2007 Software 500, Software
Magazines list of the world\'s
premier software and services providers.
Directed towards medium to large enterprises, their IT professionals, software
developers, and business managers, the Software 500 is a revenue-based ranking of
the world’s largest software and service providers. More specifically, it is based
on the total worldwide software and services revenue for 2006 including revenues
from software licenses, maintenance and support, training and software-related
services and consulting. In addition to public documents, this information was
collected from a survey prepared by King Content Co. and posted at
www.softwaremag.com. “The 2007 Software 500 results show that growth in the software
and services industry was healthy from 2006 to 2007, the ranking year. The industry
continues to be dynamic with more than 98 new companies on the list this year for
the first time,” said John P. Desmond, editor of Software Magazine and
Softwaremag.com. \"The Software 500 helps CIOs, senior IT managers, and IT staff
create the short list of business partners. It is a quick reference of vendor
viability.\"
“Being named for the fifth year in a row to the Software 500 is an honor for eGain,”
said Ashu Roy, CEO of eGain. “eGain’s steadily improving rank over the past three
years shows the growing demand for robust customer service solutions for unified,
multichannel customer service.”
The Software 500 list is published online at www.softwaremag.com.
*Source:
2007 Forrester Wave™ report on interaction-centric customer service management
software: #1 in \"strategy\", \"customer service\" product capabilities, \"architecture
and platform,\" \"product strategy\", \"corporate strategy,\" and \"customer base\"
2006 Forrester Wave report on eService: Rated as a leader in current offering and
strategy with the highest scores in 14 enterprise-critical criteria
2005 Forrester Wave on eService: Rated #1 in \"current offering\"
2005 Patricia Seybold Group Bull\'s Eye Reports on Cross-Channel, Cross-Lifecycle
Customer Service - overall capabilities, knowledge management, architecture and
analytics
About Digital
Software Magazine, the Software Decision Journal, and Softwaremag.com
Digital Software Magazine, the Software
Decision Journal, has been a brand name in
the high-tech industry for nearly 30 years. Softwaremag.com, its Web counterpart, is
the online catalog to enterprise software and the home of the Software 500 ranking
of the world’s largest software and services companies, now in its 25th year.
Software Magazine and Softwaremag.com are owned and operated by King Content Co.
About King Content Co. and the Software Marketing Perspectives Conference & Expo
King Content Co., owner of Software Magazine, is holding a one-day Software
Marketing Perspectives Seminar & Expo at the Hyatt Regency Austin on Town Lake, on
Oct. 23, 2007. To register, go to www.smpevent.com. The event offers a spin-free
zone where VPs and directors of technology product management, primarily from the
software industry, can share experiences and network with each other.
The fourth annual Software Marketing Perspectives Conference & Expo will be held at
the Santa Clara Convention Center, Santa Clara, Calif., from May 7-9, 2008. Watch
the event Web site for program information.
About eGain
eGain (OTCBB: EGAN.OB), is a leading provider of customer service and contact center
software for in-house or on-demand SaaS deployment. For more than a decade, the
world\'s largest companies have relied on eGain to transform their traditional call
centers, help desks, and web customer service operations into multichannel customer
interaction hubs. Based on the Power of One™, the concept of one unified platform
for multichannel customer interaction and knowledge management, these hubs enable
dramatically improved customer experience, end-to-end service process efficiencies,
increased sales and enhanced contact center performance.
Headquartered in Mountain View, California, eGain has an operating presence in 18
countries and serves more than 800 enterprise customers worldwide. To find out more
about eGain, visit www.eGain.com or call the company\'s offices: 800-821-4358 (US
headquarters), 1753-464646 (UK and Continental Europe).
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eGain, the eGain logo, and all other eGain product names and slogans are trademarks
or registered trademarks of eGain Communications Corp. in the United States and/or
other countries. All other company names and products mentioned in this release may
be trademarks or registered trademarks of the respective companies.
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eGain Media Contact:
Jamie Abayan
Tel: 650-230-7532
Email: pr@egain.com
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