CTI Group expands call monitoring range with reporting tool for VoIP networks
Released on: October 5, 2007, 2:25 am
Press Release Author: Livewire PR
Industry: Telecommunications
Press Release Summary: Proteus VoIP QMS allows network managers
to monitor and enhance quality of IP
telephony services
Press Release Body: October 5th, 2007, CTI Group, a leading provider
of interactive communication management solutions, today announced
the extension of its Proteus telecoms management range with an alarm
and reporting tool that allows users to define success metrics and
service levels for the quality of service of their voice
applications.
Once installed on a Proteus server and integrated with a VoIP PBX,
the software analyses the voice network around the clock, monitoring
and reporting on the IP network, devices usage and Quality Of Service
(QOS). The tool uses passive technology to monitor
VoIP traffic and does not impact the user’s network.
Proteus VoIP
QMS is unique in offering reporting on such information as Jitter,
Latency, Packet-Loss, MAC and IP address of the VOIP devices, MOS,
VoIP traffic average talk time, Network bandwidth utilisation ,
IP device usage , IP network usage by departments and people usage.
The software gives centralised drill-down reporting delivering accurate
analysis of call quality and usage by departments and individuals
in an organisation. It offers bespoke, quick start reporting guarding
against critical failure and abuse of voice systems. Automated reports
can be exported to most file formats and delivered via email directly
to the desktop.
With an intuitive easy to use web browser interface, it works ‘straight
from the box’ to offer a range of application benefits including:
• Immediate, proactive warning of quality issues
• Graphical representation of call traffic information and trend analysis
• End point identification and reporting
• Load analysis identifying gateways with high call volumes
• Trigger alarms based on VoIP quality and IP network downtime.
Utilising pre-defined thresholds, Proteus VoIP QMS can automatically
alert users of potential hot spots, allowing them to investigate
the issues and identify possible failure points. Network capacity
can be dynamically reviewed, ensuring that the most efficient, cost
effective VoIP
network is being deployed. It allows organisations to proactively
monitor set targets for the quality of their voice services for
specific
individuals and locations or across the entire network.
Andy Wilson, Sales and Marketing Director, CTI Group, comments,
“Quality of Service is of increasing importance with the growing
uptake of IP telephony. The release of Proteus
VoIP QMS addresses this and highlights our continuing commitment
to VoIP.”
Proteus VoIP QMS is part of CTI Group’s Proteus telecoms management
portfolio and is compatible with Avaya One X PBX products.
About CTI Group
CTI Group (Holdings) is an international provider of electronic
invoice management and telemanagement software and services. CTI
Group\'s SmartBill® and Proteus™ product suites offer a full array
of solutions for traffic analysis, post-billing call analysis, and
customer care. CTI Group\'s products are used by some of the top
service providers in United Kingdom and North America, including
British Telecom, Orange, T-Mobile, Vodafone and Verizon Business.
In addition, the company manages telephony costs at major corporations
internationally. Headquartered in Indianapolis, CTI Group’s UK offices
are located in Blackburn and London. For more information, please
visit CTI Group\'s website at www.ctigroup.com.
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